• Implemented Python-based statistical sampling system to optimize regulatory investigations across millions of complaints, balancing risk focus with broad coverage through user-customizable methodology.
• Led initiative to prevent regulatory breaches in complaint handling timelines, developing automated system to detect date misreporting and deliver targeted educational interventions to frontline nation-wide.
• Applied statistical analysis to identify root causes of rising anonymous complaint volumes, delivering insights that shaped frontline operational improvements.
• Applied Lean Six Sigma methodologies to optimize end-to-end complaint handling processes, advancing data-driven solutions for operational efficiency and compliance requirements.

• Enabled targeting of high-potential app users by integrating PySpark machine learning models with CRM data through SQL pipelines on Apache Airflow.
• Increased marketing spend efficiency by conceiving high-ROI initiatives through ideation and A/B testing process, leveraging Amplitude reports and agile methodologies.
• Proposed and implemented an experimentation framework for A/B testing best practices.
• Trained predictive machine learning models using AWS cloud infrastructure (SageMaker, Athena and Glue) and PySpark.
• Assessed ROI of referral campaigns via advanced causal inference techniques when A/B Testing was not feasible.
• Developed user-friendly dashboards on AWS QuickSight to enable C-level executives to conduct simulations and what-if analysis for promotional campaigns on our app home screen.

• Guided deployment of new network infrastructure, identifying areas where upgrades would reduce churn the most.
• Tracked network deployment results via geospatial dashboards blending network KQIs with churn and NPS metrics.
• Boosted conversion of telesales by developing purchase propensity predictive models with LightGBM.

• Developed data transformation processes and implemented machine learning models that allowed the deployment of a personalized marketing strategy for the company’s most important local brand. This included the development of churn models and clustering on transactional data.
• Led the development of an internal R package aimed at streamlining processes and accelerating deliveries in our area (find out more here).
• Led the impact evaluation of the personalised marketing project by designing, implementing, and supervising A/B tests, in close collaboration with the CRM Ops team. This included devising solutions for increasing statistical power in contexts of small treatment effects.
• Introduced the use of version control and unit tests to the team.

• Provided data-driven insights to marketing and merchants, leveraging econometrics and clear storytelling.
• Automated complex, ad-hoc reports through R Markdown and Tableau, increasing throughput of our team.
• Assessed the impact of key, C-level decisions via causal inference techniques such as Difference in Differences.

A one-year post-graduate program blending computer science, mathematics, and business to develop AI solutions.

Cumulative GPA: 3.94.

Academic Award:

• Dean’s Honour List (access available upon request).
  
  

Coursework Highlights:

• Machine Learning I and II: usage of sci-kit learn, openCV (computer vision), NLP and audio-processing libraries.
• Data Visualization Techniques: advanced use of Tableau for reporting and data storytelling.
• Big Data Techniques: Azure Fundamentals, Hadoop ecosystem (HDFS, Pig, Hive, Beeline), Spark, and ETL processes with SQL Server Integration Services.
• Foundations of Data Management: Data Management Body of Knowledge framework.
• Applied Mathematical Concepts for Machine Learning: linear algebra, matrix factorization, TF-IDF, gradient descent, convolution, Fourier transforms, signal processing.
• Design Thinking for AI.
  
  

Relevant Documents (access available upon request):

• Unofficial Transcript.
  
  

10-month program covering experimental design, causal inference with observational data and time series analysis.

Relevant Documents (access available upon request):

• Certificate.
• Transcript.

144-hour program covering the fundamentals of machine learning, recommender systems, Hadoop, parallel computing and graph theory.

Relevant Documents (access available upon request):

• Certificate.
• Transcript.

Graduated with distinction. 5-year program.

Relevant Documents (access available upon request):

• Certificate.
• Transcript.